At Baju Collections, customer satisfaction is our top priority. We strive to ensure that you love your purchase, but we understand that sometimes things don’t go as planned. This page provides information on our refund and return policies for both physical and digital products. Please read the details carefully to understand how to proceed if you have an issue with your order.

Physical Products – Apparel & Accessories And Home & Lifestyle

All physical products in the Apparel & Accessories and Home & Lifestyle categories are fulfilled and shipped by our trusted third-party partner, Printful. This includes items such as clothing, wall art, drinkware, blankets, and more. The return, exchange, and refund policies for these items are governed by Printful’s Return Policy.

Return & Exchange Policy

If you receive a defective or incorrect product, we are happy to help resolve the issue.

Defective or Damaged Products: If your product arrives defective or damaged, please contact us within 30 days of receiving your order at support@bajucollections.com. Include your order number, photos of the defective or damaged item, and a description of the issue. We will work with Printful to replace the item at no additional cost to you.
Incorrect Orders: If you receive an item that is not what you ordered (e.g., wrong size, color, or design), contact us within 30 days at support@bajucollections.com. We will arrange for the correct product to be sent to you.
Size Exchanges: We do not offer exchanges for sizing issues, as each item is printed on demand based on the size selected during the ordering process. Please ensure you review the size chart carefully before placing your order.

Refund Policy For Physical Products

Refunds are only issued for defective, damaged, or incorrect items. We do not offer refunds for items due to sizing issues or change of mind.

Requesting a Refund: To request a refund for defective or incorrect products, contact us at support@bajucollections.com within 30 days of receiving your order. We will work with Printful to assess the issue and process your refund if eligible.

For more details on Printful’s return policies, please visit their Return Policy.

Digital Products – Digital Downloads

All digital products sold under the Digital Downloads category (e.g., eBooks, digital planners, stock photos, and social media templates) are non-refundable. Due to the nature of digital goods, we cannot issue refunds or exchanges once the product has been downloaded or accessed.

Refunds For Digital Products

Refunds for digital products are only granted in the case of technical issues, such as:

Download Errors: If you are unable to download your purchased product, please contact us at support@bajucollections.com within 7 days of your purchase, and we will assist you in resolving the issue.
Corrupted or Inaccessible Files: If the digital product you purchased is corrupted or inaccessible, we will work to provide a new, functional file. If we are unable to resolve the issue, we may issue a refund on a case-by-case basis.

Shipping Policy

Shipping costs for physical products are determined at checkout and may vary based on your location. For more information on shipping rates and times, please refer to Printful’s Shipping Policy at Printful Shipping Policy.

International Shipping

We offer international shipping for our Apparel & Accessories and Home & Lifestyle products. Please note that customs fees or import duties may apply depending on your country’s regulations. These fees are not covered by Baju Collections and are the responsibility of the customer.

For more information, you can visit Printful’s Shipping Policy.

How To Initiate A Return Or Request A Refund

To request a return, exchange, or refund, follow these steps:

Contact Us: Email support@bajucollections.com with your order number and a detailed description of the issue (including photos if the product is damaged or defective).
Wait for Approval: We will review your request and, if approved, provide further instructions for returning the product or processing your refund.
Refund Processing: If eligible, refunds will be processed back to your original payment method within 5-10 business days after approval. You will be notified via email once your refund has been issued.

Non-Returnable Items

The following items are not eligible for return or refund:

Custom or Personalized Items: As all our products are made to order, custom and personalized items are not eligible for return unless they are defective.
Digital Products: As mentioned above, digital downloads are non-refundable once the product has been accessed or downloaded.
Items on Sale: Sale items are final and cannot be returned or exchanged.

Contact Us

If you have any questions about our Refund & Return Policy, or if you need assistance with your order, feel free to reach out to us at support@bajucollections.com. We’re here to help and ensure you have the best shopping experience possible.