At Baju Collections, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or make a purchase from our store.

By using our website, you agree to the terms outlined in this policy. Please take a moment to read it carefully.

1. Information We Collect

We collect personal information to improve your shopping experience, ensure secure transactions, and provide you with the best customer service possible. The types of personal information we collect include:

Contact Information

Your name, email address, phone number, and shipping address when you make a purchase or sign up for our newsletter.

Payment Information

We process your payment information securely through trusted third-party payment gateways. Currently, we are using Meezan Bank direct transfer and JazzCash for transactions. We do not store your payment card or bank details on our servers.

Order Information

Details about the products you’ve purchased, such as items from our Apparel & Accessories, Exclusive Selection, Home & Lifestyle and Digital Downloads categories.

Technical Data

Your IP address, browser type, operating system, and browsing behavior through cookies to improve website functionality.

2. How We Use Your Information

We use your information to:

Process Orders

Your contact and payment details are essential to process and fulfill orders, ensuring smooth transactions for Apparel & Accessories, Exclusive Selection, Home & Lifestyle and Digital Downloads products.

Provide Customer Support

If you reach out for help, we use your information to resolve any issues with orders, products, or inquiries.

Improve Our Website & Services

We analyze customer behavior and feedback to continuously enhance the shopping experience at Baju Collections.

Marketing Communications

With your consent, we may send you promotional offers, new product alerts, and other marketing emails. You can opt-out of these emails anytime.

3. Payment Methods

At Baju Collections, we currently offer the following secure payment options:

Meezan Bank Transfer

We offer direct bank transfers via Meezan Bank for customers who prefer this option. You will receive the necessary bank details to complete your transaction at checkout. Order processing will only begin once payment is verified.

JazzCash

Payments can be made securely via JazzCash.
We are actively working to provide more payment options for your convenience.
For all payments, please note that we operate on an advance payment method for delivery within Pakistan.

4. Shipping, Refund & Return Policy

For Printful Products

Shipping & Delivery

For all Apparel & Accessories, Home & Lifestyle and other Printful-managed products, shipping and delivery are facilitated by Printful. Customers are encouraged to review Printful’s shipping guidelines to understand details regarding delivery times, costs, and fulfillment processes. Please note that certain products may incur higher shipping costs than the product’s price itself. We advise you to take this into account when making your purchasing decisions.

Baju Collections collaborates with Printful to ensure a smooth shopping experience. However, any updates or changes to Printful’s policies, including shipping and delivery guidelines, are managed by Printful. While we strive to keep our customers informed, we recommend checking Printful’s policies directly to stay up-to-date with the latest information.

Returns & Exchanges

For returns related to Apparel & Accessories and other Printful-managed products, Printful’s Return Policy will apply. Below is an overview of the key points from Printful’s Return Policy:

Returns for misprinted, damaged, or defective items must be submitted within 30 days of receiving the product.
Claims for items lost in transit should also be submitted within 30 days of the estimated delivery date.
Products returned due to buyer’s remorse or incorrect size selection are generally not eligible for a refund or replacement unless stated otherwise.

For detailed information on returns and to initiate a return request, please visit Printful’s Return Policy.

For assistance, contact us at support@bajucollections.com, and we will help facilitate communication with Printful.

Terms & Conditions

By purchasing Printful products via Baju Collections, you agree to Printful’s Terms of Service.

For Exclusive Selection Products

Shipping

We operate on an advance payment method for all deliveries within Pakistan. For international customers, we deliver products by courier if they manage to make payment in PKR via direct bank transfer or JazzCash.

Returns

Returns are accepted within 7 days from the date of delivery for valid reasons Please ensure that the product is unused, unwashed, and in its original packaging. Contact us for assistance at support@bajucollections.com.

5. Third-Party Services

We partner with trusted third-party services, including Printful, to handle fulfillment, shipping, and delivery for certain products. Please note that while we assist with tracking and resolving issues, Printful is the primary point of contact for shipping-related matters for their products.

6. How We Protect Your Information

We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have implemented suitable physical, electronic, and managerial procedures to safeguard and secure the data we collect online.

SSL Encryption

Our website is secured with SSL encryption to protect your data during transmission.

Restricted Access

Access to your personal data is limited to authorized personnel who are responsible for order processing, customer service, or website management.

7. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, understand your preferences, and improve our website’s performance. Cookies are small data files that are stored on your device when you visit our site.

Essential Cookies

Required for the website to function properly, such as enabling the shopping cart and checkout process.

Analytics Cookies

Help us understand user behavior on our website and improve your shopping experience.

Marketing Cookies

Used to personalize ads and promotions based on your interests.
You can manage or disable cookies through your browser settings, but please note that certain features of the website may not function correctly without them.

8. Your Rights

You have the right to:

Access: Request a copy of the personal data we hold about you.
Correction: Update or correct your personal data if inaccurate or incomplete.
Deletion: Request that we delete your personal data under certain circumstances.
Opt-Out: Unsubscribe from our marketing emails at any time.

To exercise any of these rights, please contact us at support@bajucollections.com.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and we encourage you to review this policy regularly.

Contact Us

If you have any questions or concerns about our Privacy Policy, payment methods, or how your data is handled, please contact us at support@bajucollections.com.