Your Style, Your Story
Privacy Policy
At Baju Collections, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or make a purchase from our store.
By using our website, you agree to the terms outlined in this policy. Please take a moment to read it carefully.
1. Information We Collect
We collect personal information to improve your shopping experience, ensure secure transactions, and provide you with the best customer service possible. The types of personal information we collect include:
- Contact Information: Your name, email address, phone number, and shipping address when you make a purchase or sign up for our newsletter.
- Payment Information: We process your payment information securely through trusted third-party payment gateways such as Payoneer Checkout or Meezan Bank Transfer. We do not store your payment card or bank details on our servers.
- Order Information: Details about the products you’ve purchased, such as items from our Apparel & Accessories, Home & Lifestyle, and Digital Downloads categories.
- Technical Data: Your IP address, browser type, operating system, and browsing behavior through cookies to improve website functionality.
2. How We Use Your Information
We use your information to:
- Process Orders: Your contact and payment details are essential to process and fulfill orders, ensuring smooth transactions for Apparel & Accessories, Home & Lifestyle, and Digital Downloads products.
- Provide Customer Support: If you reach out for help, we use your information to resolve any issues with orders, products, or inquiries.
- Improve Our Website & Services: We analyze customer behavior and feedback to continuously enhance the shopping experience at Baju Collections.
- Marketing Communications: With your consent, we may send you promotional offers, new product alerts, and other marketing emails. You can opt-out of these emails anytime.
3. Payment Methods
At Baju Collections, we offer multiple secure payment options to make your shopping experience convenient:
- Payoneer Checkout: A global online payment platform that ensures secure and fast transactions. Payments made via Payoneer are processed through a secure gateway, and we do not store any payment details.
- Meezan Bank Transfer: We offer direct bank transfers via Meezan Bank for customers who prefer this option. After selecting Meezan Bank Transfer during checkout, you will receive the necessary bank details to complete your transaction. Please note that order processing may take longer if payment is made via bank transfer, as we must verify receipt of funds before shipping.
4. Third-Party Services
At Baju Collections, we partner with trusted third-party services, including Printful, to handle fulfillment, shipping, and delivery for our Apparel & Accessories and Home & Lifestyle products. Printful processes and ships these products on our behalf.
- Shipping & Delivery: For Apparel & Accessories and Home & Lifestyle items, all shipping and delivery are handled by Printful. We encourage you to follow Printful’s guidelines regarding shipping times, delivery estimates, and any issues related to fulfillment. While we assist with tracking orders and resolving concerns, Printful is the primary point of contact for shipping-related matters.
- Printful Shipping Policy
- Returns & Exchanges: If you need to return or exchange an item, Printful manages returns for products in the Apparel & Accessories and Home & Lifestyle categories. Please review Printful’s Return Policy for details. For any assistance, contact us at support@bajucollections.com, and we will help you navigate the process.
- Printful Return Policy
- Terms Of Service: By purchasing any product through Baju Collections, you also agree to follow Printful’s Terms of Service, which outline all responsibilities related to fulfillment, delivery, and potential disputes.
- Printful Terms of Service
5. How We Protect Your Information
We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have implemented suitable physical, electronic, and managerial procedures to safeguard and secure the data we collect online.
- SSL Encryption: Our website is secured with SSL encryption to protect your data during transmission.
- Restricted Access: Access to your personal data is limited to authorized personnel who are responsible for order processing, customer service, or website management.
6. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, understand your preferences, and improve our website’s performance. Cookies are small data files that are stored on your device when you visit our site.
- Essential Cookies: Required for the website to function properly, such as enabling the shopping cart and checkout process.
- Analytics Cookies: Help us understand user behavior on our website and improve your shopping experience.
- Marketing Cookies: Used to personalize ads and promotions based on your interests.
You can manage or disable cookies through your browser settings, but please note that certain features of the website may not function correctly without them.
7. Your Rights
You have the right to:
- Access: Request a copy of the personal data we hold about you.
- Correction: Update or correct your personal data if inaccurate or incomplete.
- Deletion: Request that we delete your personal data under certain circumstances.
- Opt-Out: Unsubscribe from our marketing emails at any time.
To exercise any of these rights, please contact us at support@bajucollections.com.
8. Printful Shipping Guidelines
For our Apparel & Accessories and Home & Lifestyle products, shipping and fulfillment are managed by Printful. Please be aware of the following:
- Shipping Times: Delivery times are subject to Printful’s processing and shipping schedules, which can vary based on the product and location. For detailed shipping times, please refer to Printful’s Shipping Policy:
- Printful Shipping Policy
- Order Tracking: You will receive tracking information directly from Printful once your order has shipped.
- Delivery Issues: If there are any delays or issues with the delivery, please reach out to us at support@bajucollections.com, and we will work with Printful to resolve the matter.
9. Changes To This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and we encourage you to review this policy regularly.
Contact Us
If you have any questions or concerns about our Privacy Policy, payment methods, or how your data is handled, please contact us at support@bajucollections.com.