Frequently Asked Questions
Welcome to the Baju Collections frequently asked questions page! Here, we’ve compiled detailed answers to common questions about our products, shipping, returns, payments, and more. If your query isn’t addressed here, feel free to contact us at support@bajucollections.com.
1. What products do you offer at Baju Collections?
Baju Collections offers two types of high-quality physical products: and digital downloads.
Printful Integrated Products
Fashion & Accessories
Men’s, women’s, and kids’ clothing such as t-shirts, hoodies, sweatshirts, Sweaters, jackets, hats, and bags.
Home & Lifestyle
Items like wall art, drinkware, pet products, blankets, pillows, towel, aprons, yoga mats, and notebooks.
Exclusive Selection Products
- Products sourced directly by Baju Collections, including ladies’ unstitched suits.
- Delivery Within Pakistan: Available through local courier services.
- International Orders: Customers outside Pakistan can purchase these products if they manage to pay in PKR via Meezan Bank or JazzCash. After payment confirmation, we will arrange delivery through an international courier service.
Digital Downloads
Additionally, we offer Digital Downloads such as eBooks, kids books, Printables, cards & invitations, and social media templates.
2. How are your physical products fulfilled and shipped?
Printful Integrated Products
These are fulfilled by Printful, a trusted third-party provider. They handle production, shipping, and delivery. Once your order is processed, Printful ships the items directly to you.
For more details, refer to Printful’s Shipping Policy.
Exclusive Selection Products
These are shipped directly by Baju Collections and are available for delivery within Pakistan and internationally (for customers who pay in PKR).
3. What payment methods do you accept?
Currently, we accept the following payment methods:
Meezan Bank Direct Transfer
Account details are provided during checkout. Orders are processed after payment confirmation.
JazzCash
Payment instructions are provided at checkout. Orders are processed once the payment is verified.
We are working on providing additional payment options for your convenience.
4. How long does it take to process and ship my order?
For Printful Integrated Products
Processing Time
Typically, 2-7 business days.
Delivery Time
7-20 business days to Pakistan, depending on product availability, shipping method, and customs clearance.
For Exclusive Selection Products (within Pakistan)
Processing Time
1-3 business days.
Delivery Time
3-7 business days after processing.
5. Are there any shipping costs?
Yes, shipping costs vary based on the product type, weight, and destination. Please note that some products may have higher shipping costs than the product’s price. Consider this before making a purchase.
For international orders, Printful’s shipping rates and methods apply. Refer to their Shipping Guidelines for more information
6. Can I track my order?
Yes. For Printful products, you’ll receive a tracking number via email once the order is shipped. For Exclusive Selection products, we provide tracking details upon shipment. If you face issues, contact us at support@bajucollections.com.
7. What is your return and exchange policy?
Printful Integrated Products
- Follow Printful’s Return Policy. If there’s an issue with the quality or a wrong item is received, contact us, and we’ll facilitate the process.
- Baju Collections is not responsible for delays or issues beyond our control; Printful’s guidelines govern such cases.
Exclusive Selection Products
- Returns are accepted within 7 days from the delivery date.
- The product must be unused, in original packaging, and include proof of purchase.
Note: Digital products (eBooks, planners, etc.) are non-refundable due to their nature.
8. Can I cancel or modify my order?
Orders are processed quickly, and changes may not always be possible. Contact us immediately at support@bajucollections.com if you need assistance. Orders already in production or shipped cannot be canceled or modified.
9. Do you offer international shipping?
Yes, we ship internationally for Printful Integrated Products. Delivery times and rates vary by destination. Customs fees, taxes, or duties may apply and are the customer’s responsibility.
Currently, we handle international shipping to the US, UK, Canada, Germany, France, Netherlands, and Australia.
For more information, refer to Printful’s Shipping Guidelines.
10. Are there any customs fees for international orders?
Depending on your location, customs fees, taxes, or import duties may be applied to your order. These fees are not covered by Baju Collections and are the customer’s responsibility.
We recommend checking with your local customs office for more information on any potential fees before placing your order.
11. How do I download my digital products?
After purchasing a digital product, you’ll receive a download link via email. If you experience issues, contact us at support@bajucollections.com for assistance.
12. Are digital products refundable?
No, all sales of Digital Downloads are final. Due to the nature of digital products, they are non-refundable once purchased. If you experience any issues with your download, please reach out to us at support@bajucollections.com, and we’ll be happy to assist you.
13. Are discounts or promotions available?
Yes! Subscribe to our newsletter or follow us on social media to stay updated on special offers, discounts, and promotions.
14. How can I contact customer support?
If you have any questions, concerns, or issues with your order, please reach out to us at support@bajucollections.com. We’re here to help!
15. What are the shipping options and policies for orders from Baju Collections?
Here’s an overview of our shipping options and policies:
Shipping For Orders Within Pakistan
We provide a flat-rate shipping cost for all domestic orders.
Shipping For International Orders
For Printful Integrated Products, shipping is handled by Printful. Customers can choose from the following options:
Flat Rate
A consistent cost regardless of destination.
Standard Rate
Offers a balance between cost and delivery time.
Express Rate
Faster delivery at a higher cost.
Customers can select their preferred shipping method at checkout. For more details, refer to Printful’s Shipping Guidelines.
Types Of Products
Printful Integrated Products
These follow Printful’s shipping and delivery policies.
Exclusive Selection Products
Managed directly by Baju Collections.
- Local delivery options are available within Pakistan.
- International delivery is available for customers paying in PKR via bank transfer or JazzCash.
For any queries or concerns, reach out to support@bajucollections.com. We’re here to help!
